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Instructions for Requesting Support

Posted: Tue May 27, 2025 10:01 pm
by Renovelo
In order for us to quickly provide quality technical support, please submit the following information in your post:
  • Mobile device OS and version: (i.e. iOS 18.5)
  • ByteFlasher version: (i.e. 1.0.4) <-- Can be found at the bottom of the main menu in ByteFlasher
  • DME variant: (i.e. MSS54) <-- Can be found by looking at the sticker on your DME
  • Detailed description of the issue: Please be as descriptive as possible and explain which events lead up to the issue. Please try to replicate the bug before submitting a post because this will increase the chances of us fixing it sooner.
Also, be sure to attach any screenshots or other relevant information. After your post has been read by our support staff, we will provide you support as quickly as possible.